itdLIVE provides a subscription service that allows our members to access itdLIVE learning videos streamed over the Internet to certain computers, smartphones, internet-connected TVs and other devices.
1.1 Your itdLIVE membership will continue month-to-month until terminated. To use the itdLIVE service you must have Internet access and a itdLIVE ready device, and provide a current, valid, accepted method of payment, which you may update from time to time (“Payment Method”). Unless you cancel your membership before your monthly billing date, you authorise us to charge your next month’s membership fee to your Payment Method (see “Cancellation” below). You can find specific details regarding your itdLIVE membership by visiting our website and clicking on the “Your Account” link available in the main menu of the itdLIVE website.
2.1. Your itdLIVE membership may start with a free trial. The free trial period of your membership lasts for 7 days, or as otherwise specified during sign-up and is intended to allow new members and certain former members to try the service.
2.2. Free trial eligibility is determined by itdLIVE at its sole discretion and we may limit eligibility to prevent free trial abuse. We reserve the right to revoke the free trial and put your account on hold in the event that we determine that you are not eligible. We may use information such as device ID, method of payment or an account email address used with an existing or recent itdLIVE membership to determine eligibility. For combinations with other offers, restrictions may apply.
2.3. We will charge your Payment Method for your monthly membership fee at the end of the free trial period unless you cancel your membership prior to the end of the free trial period To view the monthly membership price and end date of your free trial period, visit our website.
3.1. Billing Cycle. The membership fee for the itdLIVE service and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your Payment Method on the calendar day corresponding to the commencement of the paying portion of your membership. In some cases your payment date may change, for example if your Payment Method has not successfully settled or if your paid membership began on a day not contained in a given month.
3.2. Payment Methods. You can change your Payment Method by visiting our website and clicking on the “Your Account” link. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not change your Payment Method or cancel your account, we may suspend your access to the service until we have obtained a valid Payment Method. When you update your Payment Method, you authorize us to continue charging the updated Payment Method, and you remain responsible for any uncollected amounts. This may result in a change to your payment billing dates. For some Payment Methods, the issuer of your Payment Method may charge you certain fees, such as a foreign transaction fee or other fees relating to the processing of your Payment Method. Local tax charges may vary depending on the Payment Method used. Check with your Payment Method service provider for details.
3.3. Cancellation. You can cancel your itdLIVE membership at any time, and you will continue to have access to the itdLIVE service through the end of your monthly billing period. To the extent permitted by the applicable law, payments are non-refundable and we do not provide refunds or credits for any partial-month or partial-year membership periods or unwatched itdLIVE content. To cancel, go to the “Your Account” page and follow the instructions for cancellation. If you cancel your membership, your account will automatically close at the end of your current billing period. To see when your account will close, click “Billing details” on the “Your Account” page. If you signed up for itdLIVE using your account with a third party as a Payment Method and wish to cancel your itdLIVE membership, you may need to do so through such third party, for example by visiting your account with the applicable third party and turning off auto-renew, or unsubscribing from the itdLIVE service through that third party. You may also find billing information about your itdLIVE membership by visiting your account with the applicable third party.
3.4. Changes to the Price and Service Plans. We may change our service plans and the price of our service from time to time; however, any price changes or changes to our service plans will apply to you no earlier than 30 days following notice to you.
3.5 Payments for the itdLIVE service are made through our website and processed by a third party. No payment card details are seen by itdLIVE or held by itdLIVE. Notification of payments is communiacted to itdLIVE by the third party payment provider.
3.6 The current payment procressing service provider to itdLIVE is STRIPE. You can see their details at stripe.com.
4.1. You must be 16 years of age, or the age of majority in your province, territory or country, to become a member of the itdLIVE service. Minors may only use the service under the supervision of an adult.
4.2. The itdLIVE service and any content viewed through the service are for your personal and non-commercial use only. During your itdLIVE membership we grant you a limited, non-exclusive, non-transferable, license to access the itdLIVE service and view itdLIVE content. Except for the foregoing limited license, no right, title or interest shall be transferred to you. You agree not to use the service for public performances.
4.3. You may view the itdLIVE content primarily within the country in which you have established your account and only in geographic locations where we offer our service and have licensed such content. However, we do recognise that many of our clients travel internationally for work and therefore we recognise limited use of the itdLIVE content in other countries. The content that may be available to watch will vary by geographic location and will change from time to time. The number of devices on which you may simultaneously watch depends on your chosen subscription plan and is specified on the “Your Account” page.
4.4. itdLIVE regularly makes changes to the service, including the content library. In addition, we continually test various aspects of our service, including our website, user interfaces, promotional features and availability of itdLIVE content.
4.5. No itdLIVE content is available for temporary download or offline viewing.
4.7. The quality of the display of the itdLIVE content may vary from device to device, and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your Internet connection. HD, Ultra HD and HDR availability is subject to your Internet service and device capabilities. Not all content is available in all formats, such as HD, Ultra HD and HDR, and not all subscription plans allow you to receive content in all formats. Default playback settings on cellular networks exclude HD, Ultra HD and HDR content. The minimum connection speed for SD quality is 0.5 Mbps; however, we recommend a faster connection for improved video quality. A download speed of at least 5.0 Mbps per stream is recommended to receive HD content (defined as a resolution of 720p or higher). A download speed of at least 25.0 Mbps per stream is recommended to receive Ultra HD (defined as a resolution of 1080p or higher) and HDR content. You are responsible for all Internet access charges. Please check with your Internet provider for information on possible Internet data usage charges. The time it takes to begin watching itdLIVE content will vary based on a number of factors, including your location, available bandwidth at the time, the content you have selected and the configuration of your itdLIVE ready device.
4.8. The itdLIVE software is developed by, or for, itdLIVE and is designed to enable viewing of itdLIVE content through any internet enabled devices. The itdLIVE software may vary by device and medium, and functionalities and features may also differ between devices. You acknowledge that the use of the service may require third party software that is subject to third party licenses. You agree that you may automatically receive updated versions of the itdLIVE and related third-party software.
Passwords and Account Access.
5.1 The member who created the itdLIVE account and whose Payment Method is charged (the “Account Owner”) has access and control over the itdLIVE account and the itdLIVE ready devices that are used to access our service. To maintain control over the account and to prevent anyone from accessing the account (which would include information on viewing history for the account), the Account Owner should maintain control over the itdLIVE ready devices that are used to access the service and not reveal the password nor details of the Payment Method associated with the account to anyone. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your account. We can terminate your account or place your account on hold in order to protect you, itdLIVE or our partners from identity theft or other fraudulent activity.
6.2. Unsolicited Materials. itdLIVE does not accept unsolicited materials, and is not responsible for the similarity of any of its content or programming in any media to materials or ideas transmitted to itdLIVE. However we do welcome ideas for us to create additional itdLIVE content.
6.6. Electronic Communications. We will send you information relating to your account (e.g. payment authorisations, invoices, changes in password or Payment Method, confirmation messages, notices) in electronic form only, for example via emails to your email address provided during registration.
Last Updated: 01 March 2020